Terms of service

Teardown is built and owned by Varun Pratap Singh. These terms are between that business and the repair shop using the software. Where this says "we" it means Teardown; where it says "you" it means the shop.

The person who agrees to these terms is confirming they can agree on the shop's behalf.

The right for your shop to use Teardown for as long as you are paying for it. That covers everybody who works for you: there is no charge per person and no limit on how many of your staff have accounts.

One subscription covers one shop. A second location is a second shop, with its own records, because the whole design keeps shops apart from each other.

You are buying access to software that runs on our servers. You are not buying the software itself, and you cannot resell it or sell access to it.

The price agreed when you signed up, billed monthly in advance. It is not set out here because it is agreed with you rather than published as a schedule this document has to be kept in step with.

If the price goes up you get at least 60 days' notice, and you can leave before it takes effect. A price will never change part way through a month you have already paid for.

If payment fails we will tell you and give you a reasonable chance to fix it before anything is switched off.

Everything you put in stays yours: your customers, your vehicles, your estimates, your photographs, your invoices. We hold it and process it so the software works, and for no other purpose.

We do not, and will not:

• Sell your records or your customers' details to anybody.
• Use them to advertise to you or to anybody else.
• Show them to another shop.
• Read them ourselves without your owner granting support access, which expires on its own and is logged where you can see it.

You can ask for an export of your records at any time, including while you are leaving. That is not a paid extra and we will not make it difficult.

How personal information is handled in more detail is in the privacy policy, including the fact that the servers are in the United States.

• To keep the software running, and to fix it when it breaks.
• To answer support within 2 working days, and much faster than that when something is actually broken.
• Backups taken every night, held separately from the live system.
• To tell you before anything changes that would alter how you work, rather than letting you find it on a Monday morning.
• To keep each shop's records separated by the database itself, not merely by what the screens choose to show.

Most agreements leave this to be worked out from what is missing. It is better said plainly.

• No guaranteed uptime figure. There is no percentage in this document and no credit if it is missed. The software runs on the same infrastructure large companies use, and it will still occasionally be unavailable. Keep working the way you would if the internet went down, and put it in afterwards.
• No promise it does everything you need. If it is missing something important to you, say so before you sign up rather than hoping.
• No round the clock support. This is a small business. Nights and weekends get answered when they get answered, except when the software is down for everybody.
• No promise your estimating software will not change. We read what Mitchell exports. If they change the format, imports may break until it is fixed.

• Keep your own accounts secure, and tell us quickly if you think one has been taken.
• Only put in information you are entitled to hold. You are the one who collected your customers' details and you remain responsible for them.
• Do not use it to store things that are not repair records. The photo storage is for the cars, not for a shared drive, and there is a size limit per file for that reason.
• Do not try to reach another shop's records, or test the software's security without asking us first. Ask, and we will usually say yes.

You can leave at any time with 30 days' notice. We will not ask you to explain, and there is no charge for leaving.

We can end it with the same 30 days' notice, and would only do so for a serious reason: repeated non payment, or using it for something in section 7.

When access ends, your records are kept for at least 90 days so you can ask for an export or change your mind. Nothing is deleted the day you leave. After that, ask us to erase them and we will; otherwise they stay switched off rather than destroyed, because a shop that comes back after a season should find their history where they left it.

If we ever stop running Teardown altogether, you get at least ninety days' notice and an export of everything.

If the software loses your work or is unavailable and it costs you money, what we owe you is limited to what you have paid us in the previous twelve months. That is the ordinary limit for software sold this way, and it is the reason the price is what it is rather than several times higher.

Nothing here limits liability for anything the law does not allow to be limited.

The practical protection is the backups and the fact that nothing is ever really deleted, which is a design decision rather than a promise in a document.

If these change in a way that affects you, you will be told before it takes effect, not afterwards, and the date at the top changes. If you do not accept a change, you can leave under section 8 without penalty.

The laws of Alberta and of Canada. If there is a dispute we would both rather solve it with a phone call, and this clause is what happens when that has not worked.